Refund & Cancellation Policy — News Paper Agency Management

1.Subscription Cancellation

You may cancel or pause your newspaper subscription at any time by informing us by phone, message or in person.
Cancellation takes effect from the next delivery day after we receive your request.
You are billed only for copies actually delivered up to the effective cancellation date — there is no cancellation fee and no charge for future periods.

If you have paid in advance and cancel your subscription, the unused advance amount is refunded after adjusting dues up to the cancellation date.
If a payment exceeds your outstanding bills, the excess is held as advance credit and adjusted against future bills, or refunded in full on request.
Approved refunds are processed within 7 business days to the original payment method (for online payments) or in cash against acknowledgement (for cash payments).

If an online payment fails but the amount is debited from your account, the amount is normally auto-reversed by the payment gateway / your bank within 5–7 business days.
If the amount is not reversed within that period, contact us with the transaction reference and we will take it up with the payment gateway.
Duplicate payments for the same bill are refunded in full to the original payment method once verified.

If you believe a bill is incorrect (e.g. charged for a day the newspaper was not delivered), report it within 7 days of receiving the bill.
We verify every dispute against our daily delivery records. Genuine errors are corrected and any excess amount already paid is adjusted or refunded.

We acknowledge refund requests within 2 business days and keep you informed until the refund is completed.